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Welcome to Platsify Vendor Center, your one-stop platform to start, manage, and grow your online business! Whether you're a seasoned entrepreneur or just starting out, Platsify empowers you to reach millions of potential customers worldwide.
Before participating in selling on Platsify, please read the vendor policy carefully as follows:
To maintain a fair and safe marketplace, Platsify requires all sellers to adhere to the following guidelines:
Penalties if there is a violation of this code include cancellation of the list of a vendor, suspension of payment or withdrawal of selling rights.
For more information, please visit Platsify’s detailed policies.
You must provide accurate information to Platsify and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.
Any infringement to the above guidelines will mean that the sellers contravened the rules of Platsify and misused the services offered to them. Prohibited activities include:
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request
feedback and reviews from your own customers in a neutral manner, but may not:
To maintain a professional and respectful environment, sellers must avoid sending unsolicited or irrelevant messages to customers. All communication with customers should be conducted exclusively through Platsify's Contact feature. Messages should be focused on order-related inquiries or providing essential customer support. Promotional or marketing communications are strictly prohibited.
To protect customer privacy, any personal information collected for order fulfillment (such as addresses or phone numbers) must be used exclusively for that purpose. Once the order is completed, this data should be deleted. Sharing customer information with third parties or contacting customers directly (except through Platsify's designated communication channel) is strictly prohibited.
To maintain the integrity of Platsify's marketplace, sellers must refrain from directing customers to external websites or circumventing the platform's sales process. This includes avoiding the use of links or messages that encourage users to leave Platsify and complete transactions elsewhere.
Basically you may only have one Vendor account for your business, unless you have reasons to have two and all of them are in good standing. The justification for one person having many accounts include having different brands, supplying to different companies or being involved in activity involving Platsify where multiple accounts are necessary. If any of your account is not in compliance we shall be having to deactivate all your selling privileges until all the account issues are addressed.
As part of selling on the Platsify store, sellers communicate with buyers both directly and indirectly. Platsify requires that sellers follow the guidelines below for any communication with buyers. The Communication Guidelines policy is meant to protect buyers from fraud and abuse, and to protect you from unscrupulous actions from your competitors. Raising the bar for all communications to buyers benefits all our selling partners, resulting in a stronger marketplace.
Problem with order messages: You must communicate with buyers if the product ordered is not available to be shipped. Firstly, adjust the full order amount using Manage orders in Vendor Central. Secondly, follow these directions and select Problem with order to communicate with the buyer about your inability to fulfill the order. The message must contain a confirmation that the order amount was adjusted with the appropriate reason for the unavailability of the items. If you think you can fulfill the order but the shipment will be delayed beyond the advertized availability, you must notify the buyer about the delay. If the buyer decides to cancel the order, you should then start the refund process.
Note: Do not contact the buyer and request that they submit a cancellation request when you are out of stock.
You must process refunds for the order amount (minus any charges) by only using Refund feature in Vendor Central. You may communicate with the buyer about the return only when you need additional information to complete the return or you are offering a partial refund. Follow these directions and select Follow-up on return request.
You may only send Permitted Messages to customers who have contacted you about purchasing a product or who have already purchased a product from you on the Platsify store. We, therefore, categorise Permitted Messages as those that relate to an order fulfilment or as communication where the consumer has raised a customer service issue.
PMMS: Permitted Message Management System, Permitted Messages are those messages that you send out and these are not entailed by a buyer’s question. Permitted Messages – Preemptive can be done via email, Third party Apps in the Application Store or through API. You may send proactive Permitted Messages for the following reasons: may include responding to a complaint about delivery of an order, informing the buyer of additional information which is necessary for completing the order , informing the buyer of specifics of returning a product, seeking feedback on the bought item or service and or seeking review on the services of the vendor, delivery of a large item, scheduling services related to home services, clarification of a customized product and many more reasons where contact is needful for the buyer to receive his or her In the case of Proactive Permitted Messages they must be sent within 30 days from the completion of the order. Any preventive Permitted Message must contain the order ID number and the language to be used is the buyer’s preferred language and important message guidelines.
The following types of messages are not permitted:
Permitted Messages may not include any of the following:
Permitted Message styling may not contain any of the following:
If you have questions about our policies regarding communicating with buyers, contact Selling Partner Support here.
Note: Platsify may modify message subject lines in order to protect the buyer experience in our store.
Platsify communicates order-related information to buyers through their Your Account updates. These updates include information, such as when an order has been shipped (with the tracking number) or when a refund has been processed. These updates are based on shipping confirmations and refunds initiated using Manage orders or the following feeds:
Failure to comply with these Communication Guidelines may result in limiting proactive Permitted Messages to Platsify Contact or a suspension of selling privileges in Platsify stores. Platsify has the authority to block any message at its discretion.
If you believe that your intellectual property rights have been infringed, please submit your complaint using our online form. This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims.
We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.
We offer the following alternative to our online form for copyright complaints only. You may submit written claims of copyright infringement to our Copyright Agent at:
Address: 2nd Floor, Hong Kong Tower, 243A S. La Thanh, Lang Thuong, Dong Da, Hanoi 100000, Vietnam
Phone: +84 904 021 319
E-mail: [email protected]
Written claims concerning copyright infringement must include the following information:
Customer reviews form a significant aspect in the shopping experience of customer on Platsify. These reviews are helpful to the customers as it helps them to gain more knowledge on the product, determine whether it meets their requirement and buy the product. Customer reviews also assist the sellers in evaluating the customers’ attitude towards their products, whether the customers had any particular liking or disliking about a product’s features or even any specific aspect of the product they preferred or that required enhancement on.
Reviews also assist the sellers to know ways of enhancing their product. For customer reviews to continue having these benefits to the customers and the sellers, the reviews must remain real and genuine accounts of the customers’ experience with the products.
Platsify has some precise policies in its Community Guidelines to preserve Customer Reviews’ reliability and we kindly ask you to follow them and report any violations.
We hereby request you to take your time and go through the policies of Platsify Customer Reviews to ensure that all acts of violation are addressed and rectified. This means that you must make sure that your business partners, employees and any third party who you engage with understand these policies as well. If your business partners, employees or any third party agencies have committed any illegality in any of your promotional functions, then an enforcement action will be rolled out over your head regardless if you had knowledge of such illegality or not.
Violations to Customer Reviews policies include, but are not limited to, these actions:
Note: The term “vendor” herein shall also be understood as “seller”, including all employees of the vendor and third-party partners.
Platsify does not tolerate any form of customer reviews violations in any way. If we detect any attempts to manipulate customer reviews, we take immediate actions that include, but are not limited to:If we detect any attempts to manipulate customer reviews, we take immediate actions that include, but are not limited to: