After placing an order on the website, your order will go through the order processing process before being shipped. To estimate delivery time, please consider the following factors when calculating the typical season Estimated Delivery Date:
Once your payment is verified, your order will go into processing, order processing time usually lasts from 1-3 business days, depending on the product you purchased.
Once the order is processed, it will be shipped to your address, shipping time will depend on the shipping method you have chosen.
Estimated shipping times are listed below:
The total time from when you place your order to when your order is sent to you is estimated based on chosen shipping method.
*Please note:
Holiday and peak seasons: Due to certain US and International Holidays, especially in peak seasons, it may take additional 7 days for both domestic and international delivery.
Currently our e-commerce platform is only available in the United States. Therefore, international shipping methods are not available.
You can check the Shipping status of your order right on your Platsify User account by:
Once your order is confirmed, you will receive an order confirmation email with a tracking link for your order. Please allow 3-5 days for the delivery unit to scan your package. If you check this link and see that there is no shipping information yet, this means that the shipping carrier has not yet processed your package. Once your package is scanned into the system by the shipping unit, shipping tracking information will appear on the tracking website.
If after the expected delivery date your order still falls into one of the following cases, please contact our customer support team:
After you pay, your order will be placed in a queue before it is sent to the order taker, this process takes 4 hours, during these 4 hours you can change the order details ( size, color, quantity) or cancel the order without incurring any additional fees.
|
|
Standard (total 7-11 business days) |
Premium (toal 5-9 business days) |
Express (total 3-7 business days) |
|
Shipping Fee |
$6.99 |
$12.99 |
$28.99 |
* Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.
Currently our e-commerce platform is only available in the United States. Therefore, international shipping methods are not available.
Fulfillers ship only to single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.
There are some special considerations when shipping to APO, FPO and DPO addresses. Most items can be shipped to APO, FPO and DPO addresses, except: Some apparel, baby, camera and photo, electronics, health and personal care, housewares, jewelry, software, sports, and tools and hardware items cannot be shipped to APO, FPO, or DPO addresses.
If you enter an address and the item is not eligible to be shipped to that address, an error message will appear at checkout. Check the item's product detail page for eligibility.
When entering billing information, set City to APO, FPO, or DPO, State/Province/Region to AA, AE, or AP, and Country/Region to the United States when shipping to an APO, FPO, or DPO. Standard shipping deliveries may take up to 40-45 days to arrive at these addresses. Please note that once your parcel has entered a military area, we will not be able to update the shipping status due to security reasons.
Note: Only available for POX box or Military APO/FPO within the US.
If you do not receive your package within 30 days of placing your order, we will issue a full refund for your order, for details please refer to the Refund Policy page.
The VAT charges may vary according to the states in USA. We recommend contacting your local custom officer for more information.
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