Platsify.com and most vendors on the platform are committed to providing you with a flexible return service within 30 days from the date of receipt, except for the following cases:
Digital products, Gift cards and Customized products are non-returnable
Any product missing the serial number or UPC are not eligible for return
Items with special shipping restrictions are not eligible for return
Items that no longer have original labels, packaging or show signs of being used are not eligible for return
Products that have been delivered to the customer more than 30 days old are not eligible for return
The product does not meet the eligibility criteria for support in section 2 below
Although most merchants offer return policies similar to Platsify, some merchants' return policies may vary. For more information about returns to third-party vendors, see the third-party vendors' product page. If third-party vendors do not highlight their different return policy on the product page, Platsify's return policy will apply by default.
In case a Third-Party Vendor has its own return policy, please contact the Third-Party Vendor and make a return according to the instructions. If after 2 business days you still have not received a response from the third-party vendor, please contact us via email [email protected]. We will process a refund for your order.
We guarantee to accept returns if customers receive wrong/damaged/faulty items and we will pay return shipping fee, including the following cases:
We are committed to supporting customers in case they receive a product that is the wrong size as ordered and we will pay return shipping fee.
This includes the following cases:
Actual product measurements vary by more than 1.5 inches from the measurements provided in the size guide.
The product has a manufacturing defect resulting in incorrect dimensions.
At Platsify, we are committed to protecting customers' rights by providing maximum support in cases of receiving wrong goods, damage or errors due to the shipping process, and we will pay return shipping fee in this case. After receiving the goods, please check whether the product matches the description on the order, whether the labels are still intact, or whether there are any damages or errors. If the product is found to be defective, please immediately contact Platsify’s support team via email [email protected] within 30 days of delivery.
In this case, we accept the return, but the customer have to pay the return shipping fee. After receiving your return order, we will check the validity of the order. If valid, we will refund the order after deducting shipping costs.
No fee. We do not charge restocking fees for returned items
Please make sure your item is eligible for return at Platsify and do not return invalid items.
Step 1: Raise a return request
To return an order right on the Plastify platform, you need to register an account with the same email as the email you used to place the order.
Steps to send return request on Plastify:
After receiving the "Return request", we will verify your return order request. During the verification process, we may ask you to provide:
So please keep an eye on your order email inbox, we will contact you there.
If you do not register an account at Platsify, please contact us and clarify the issue with the product via email [email protected]
To assist you quickly, please provide the following information when contacting:
For an order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.
Step 2: We will review and verify items meet the return requirements
After confirming that your product is eligible for the exchange/return policy, we will send you a prepaid shipping label or a full refund without requesting the item be returned. Products returned without our verification are ineligible for support. Wish you sympathize.
If you receive an email requesting to return the item and you do not return it, you will not receive a refund. In this case, we will only issue a refund after receiving the return order and the order is eligible for return.
When you return your item, use the packaging that your order arrived in or packaging with similar dimensions. Avoid using over-sized boxes or packaging.
In addition, you must use the prepaid shipping label that we have provided to paste on the returned order. This makes it easier for us to recognize your return order.
You can check the return request status in your user account, under the “Order Return Requests” tab.