Return Policy

Platsify.com and most vendors on the platform are committed to providing you with a flexible return service within 90 days from the date of receipt, except for the following cases:

• The item cannot be returned or is not eligible for return.
• Third-Party Vendor has its own return policy.

1. The item cannot be returned or is not eligible for return:

Customized products are non-returnable

Any product missing the serial number or UPC are not eligible for return

Items with special shipping restrictions are not eligible for return

Items that no longer have original labels, packaging or show signs of being used are not eligible for return

Products that have been delivered to the customer more than 90 days are not eligible for return

The product does not meet the eligibility criteria for support in section 2 below

2. Third-Party Vendor has its own return policy

Although most merchants offer return policies similar to Platsify, some merchants' return policies may vary. For more information about returns to third-party vendors, see the third-party vendors' product page. If third-party vendors do not highlight their different return policy on the product page, Platsify's return policy will apply by default.

In case a Third-Party Vendor has its own return policy, please contact the Third-Party Vendor and make a return according to the 3rd party vendor's instructions. If after 2 business days you still have not received a response from the third-party vendor, please contact us via email [email protected]. We will process a refund for your order.

3. Orders are only accepted for return in the following cases:

a) The items received are wrong/damaged/faulty:

We guarantee to accept returns if customers receive wrong/damaged/faulty items and we will pay return shipping fee, including the following cases:

• The product doesn’t match the description on the website: Wrong items, wrong material, wrong size.
• The product received is torn dirty, wet, hairy fabric.
• The product received has visible defects with the print, blurred, or out of place.
• Products are damaged, peeled prints after the first wash.  

b) Wrong size items

We are committed to supporting customers in case they receive a product that is the wrong size as ordered and we will pay return shipping fee.

This includes the following cases:

Actual product measurements vary by more than 1.5 inches from the measurements provided in the size guide.

The product has a manufacturing defect resulting in incorrect dimensions.

c) The package received is wrong/damaged/faulty due to the shipping process

At Platsify, we are committed to protecting customers' rights by providing maximum support in cases of receiving wrong goods, damage or errors due to the shipping process, and we will pay return shipping fee in this case. After receiving the goods, please check whether the product matches the description on the order, whether the labels are still intact, or whether there are any damages or errors. If the product is found to be defective, please immediately contact Platsify’s support team via email [email protected] within 90 days of delivery.

d) The customer changes mind and does not want to buy that product anymore

In this case, we accept the return, but the customers have to pay the return shipping fee. After receiving your return order, we will check the validity of the order. If valid, we will refund the order after deducting shipping costs.

3. Restocking Fee

No fee. We do not charge restocking fees for returned items

4.Product return process.

Please make sure your item is eligible for return at Platsify and do not return invalid items.

Steps To Return Items

Step 1: Raise a return request

To return an order right on the Platsify platform, you need to register an account with the same email as the email you used to place the order.

Steps to send return request on Platsify:

• Open the Your account (User profile) section on the top right corner of the homepage screen
• Select the “Orders” on the task bar on the left, the screen will display the orders you have placed at Platsify
• Select the Order you want to return and press Action "View", the screen will display detailed information about that order
• Scroll to the bottom of the page and click the "Return Product(s)" button
• Then you choose the return reason and click "Submit return request"

After receiving the "Return request", we will verify your return order request. During the verification process, we may ask you to provide:

• Photo of the packaging label: Including the bill of lading code and recipient's name.
• Defective/wrong/damaged product photos: Close-ups of product parts that differ from the description on the website.
• Product size photo (if you receive the wrong size): Take a clear photo of the product's length and width.

So please keep an eye on your order email inbox, we will contact you there.

If you do not register an account at Platsify, please contact us and clarify the issue with the product via email [email protected]

To assist you quickly, please provide the following information when contacting:

• Order information: Helps us verify your order.
• Photo of the packaging label: Including the bill of lading code and recipient's name.
• Defective/wrong/damaged product photos: Close-ups of product parts that differ from the description on the website.
• Product size photo (if you receive the wrong size): Take a clear photo of the product's length and width.
• Product information you request to exchange/return (if any): Please provide product name, size, color (if applicable).

For an order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.

Step 2: We will review and verify items meet the return requirements

After confirming that your product is eligible for the exchange/return policy, we will send you a prepaid shipping label or a full refund without requesting the item be returned. Products returned without our verification are ineligible for support. Wish you sympathize.

If you receive an email requesting to return the item and you do not return it within 7 business days, you will not receive a refund. In this case, we will only issue a refund with order returned within 7 business days and the order is eligible for return.

Please note that, in the prepaid shipping label already had a tracking number and return address, please use it to return order, we will track the return order via that tracking number.

Step 3: Packaging and return your order

When you return your item, use the packaging that your order arrived in or packaging with similar dimensions. Avoid using over-sized boxes or packaging.

In addition, you must use the prepaid shipping label that we have provided to paste on the returned order. This makes it easier for us to recognize your return order.

You can check the return request status in your user account, under the “Order Return Requests” tab.

Step 4: Vendor receives the return package, Platsify refunds.

Vendor receives the return order, confirms the item is eligible for return, updates the order shipping status on Platsify's Vendor Dashboard to "Returned".

If Vendor confirms that the order is not eligible for return after inspection, Vendor needs to send evidence including description and photos to Platsify, Platsify will base on the evidence previously provided by the buyer and vendor fees and make the final decision

Finally, Platsify will proceed to refund, or notify the customer of the reason for non-refund.