Step 1: Raise a return request

To return an order right on the Plastify platform, you need to register an account with the same email as the email you used to place the order.

Steps to send return request on Plastify:

• Open the Your account (User profile) section on the top right corner of the homepage screen

• Select the “Orders” on the task bar on the left, the screen will display the orders you have placed at Plastify

• Select the Order you want to return and press Action "View", the screen will display detailed information about that order

• Scroll to the bottom of the page and click the "Return Product(s)" button

• Then you choose the return reason and click "Submit return request"

After receiving the "Return request", we will verify your return order request. During the verification process, we may ask you to provide:

• Photo of the packaging label: Including the bill of lading code and recipient's name.

• Defective/wrong/damaged product photos: Close-ups of product parts that differ from the description on the website.

• Product size photo (if you receive the wrong size): Take a clear photo of the product's length and width.

So please keep an eye on your order email inbox, we will contact you there.

If you do not register an account at Platsify, please contact us and clarify the issue with the product via email [email protected]

To assist you quickly, please provide the following information when contacting:

• Order information: Helps us verify your order.

• Photo of the packaging label: Including the bill of lading code and recipient's name.

• Defective/wrong/damaged product photos: Close-ups of product parts that differ from the description on the website.

• Product size photo (if you receive the wrong size): Take a clear photo of the product's length and width.

• Product information you request to exchange/return (if any): Please provide product name, size, color (if applicable).

For an order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.

Step 2: We will review and verify items meet the return requirements

After confirming that your product is eligible for the exchange/return policy, we will send you a prepaid shipping label or a full refund without requesting the item be returned. Products returned without our verification are ineligible for support. Wish you sympathize.

If you receive an email requesting to return the item and you do not return it, you will not receive a refund. In this case, we will only issue a refund after receiving the return order and the order is eligible for return.